Help & Support

Stuck? Got a question? We read every email.

We're a small team. The fastest way to reach us is hello@aiyasgarden.co. We typically reply within 1–2 business days.

Frequently asked

How do I add a plant?

Open the app → Plants tab → tap + Add plant. Give it a nickname, pick the species (or type a custom one), set how often you want to water it, and add a photo if you like. The watering reminder builds from there.

How do I post in the forum?

On the Forum tab, tap + New post. Pick a category (question, show-and-tell, tip, etc.), write your title and body, optionally attach a photo, and tap Post. Your post appears immediately for everyone to see.

How do push notifications work?

On first launch the app asks for notification permission. If you allow it, you'll get notified when someone likes or comments on your posts, follows you, mentions you, or sends you a direct message. You can turn this off any time in your phone's Settings → Notifications → Aiya's Garden.

How do I make my plants visible to other members?

Go to your Profile → tap Edit profile → toggle Public garden on. Other members can then see your plant collection when they visit your profile. Toggle it off any time and your collection is hidden again.

How do I report a post or comment?

Open the post or scroll to the comment, tap Report, pick the reason (spam, inappropriate, misinformation, harassment, other) and add any details. Our team reviews every report and takes action where appropriate.

How do I delete my account?

In the app, go to Profile tab → scroll to the Danger zone at the bottom → tap Delete my account → confirm by typing your username. This permanently removes your profile, posts, comments, plants, journal entries, harvest log, propagations, direct messages, and uploaded photos. It cannot be undone.

You can also email us at hello@aiyasgarden.co and we'll delete the account for you within 30 days.

I'm a Supporter — how do I cancel?

Supporter subscriptions are handled by Stripe. You should have a Stripe customer portal link in your supporter welcome email — that's the fastest way to cancel. If you can't find it, email us and we'll send you a fresh link.

I forgot my password

On the sign-in screen, tap Forgot password? and enter your email. We'll send a reset link from noreply@aiyasgarden.co. Check your spam folder if it doesn't arrive within a few minutes.

The app crashed / something looks wrong

Email us at hello@aiyasgarden.co with:

What you were doing when it happened
Your phone model and iOS/Android version (Settings → General → About)
App version (Profile tab footer)
A screenshot if relevant

Bug reports help us fix things fast. We genuinely appreciate them.

Privacy and data

See our full Privacy Policy and Terms of Service for details on what we collect, how we use it, and your rights.

Still need help?

Email hello@aiyasgarden.co — we're happy to help.

Aiya's Garden is owned and operated by MACP Trading LLC.